To reduce confusion and misunderstanding between our patients and practice, we have the following financial polices. If you have any questions regarding these polices, please possible discuss them with our office manager.
Insurance/ Proof of Insurance. We participate in most insurance plans, including Medicare and Medicaid. Please contact your insurance company with any questions you may have regarding your coverage. All patients must provide their insurance card(s) at the time of check-in. If you are not insured or we are unable to verify your benefits at the time of service, payment in full is expected at each visit.
Co-payments, Co-insurances and Deductibles. All co-payments, co-insurances and deductibles must be paid at the time of service. This arrangement is part of your contract with your insurance company. Your appointment will be rescheduled if any of these items are not available at time of service. A receipt will be provided for all payments.
Non-Covered Services. Please be aware that some - and perhaps all - of the services you receive may be non-covered by your insurance carrier. In the event that your health plan determines a service to be “not covered,” you will be responsible for the complete charge. Payment is due upon receipt of a statement from our office.
Coverage changes. If your insurance changes, please notify us before your next visit so we can make the appropriate changes to help you receive your maximum benefits. If you fail to provide us with the correct insurance information or notify us of changes in insurance in a timely manner, you may be responsible for the balance of a claim.
Claims submission. We will submit your claims and assist you in any way we reasonably can to help get your claims paid. Your insurance company may need you to supply certain information directly. It is your responsibility to comply with their request. Please be aware that the balance of your claim is your responsibility whether or not your insurance company pays your claim.
A. I request that payment under my medical insurance program be made to Alpha Medical Center for services rendered to me or my dependent. I understand that I am financially responsible for all charges not covered by insurance.
B. Your signature on this sheet verifies your understanding of the financial policies and you agree to follow them.
Prescription Refills/Renewals. Please do not wait until your prescription runs out or has expired. Allow 72-hour notice to review your refill or renewal request. Refill and/or renewal requests will only be processed Monday through Friday you will be responsible for the complete charge. Payment is due upon receipt of a statement from our office.
during normal business hours.
Controlled drug substance (narcotic) prescriptions will not be refilled without a visit with the provider.
Appointments. We greatly appreciate you allowing us to provide you with the best care possible. Our healthcare providers and staff know your time is important. We want to be able to provide every patient with all the attention they require. Therefore, if you are not on time for your appointment and are late 15 minutes or more, it may be necessary to reschedule for another day. Please provide us with 24-hour notice if you will not be able to maintain your appointment.
I have read and understand the financial policy of the practice, and I agree to be bound by its terms. I also understand and agree that the practice may amend such terms from time to time.